After verifying her account and requesting a withdrawal, the casino canceled the request and confiscated the winnings, citing an alleged premia term violation. We were unable to investigate further and had to reject the complaint due to the player’s lack of response owo our inquiries. The player from Germany had been waiting for a withdrawal for less than two weeks. The issue arose due to the casino’s claim that she had violated the maximum bet rule while having an active nadprogram, which resulted in the confiscation of her winnings.
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Support Service
Despite providing additional verification, her subsequent withdrawal request had remained unprocessed. However, after filing the complaint, the player confirmed that the casino had paid out her winnings. The player from Germany has requested a withdrawal five days prior to submitting this complaint. We rejected the complaint because the player didn’t respond to our messages and questions.
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- The player from Romania had used a deposit nadprogram at an przez internet casino, won a significant amount, and attempted a withdrawal.
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