After publication of the APO’s Knowledge Management Tools and Techniques (KMT&T) in 2010, information access expanded dramatically, the ISO 30401 Knowledge Management Standard was issued, and KM approaches to productivity gains evolved. The revised KMT&T reflects those changes. It explains the top 20 tools for starting KM; contains current website references, video links, and document templates; and answers FAQs on KM practices. The new edition of KMT&T shows how productivity-focused KM can benefit all types and sizes of enterprises today.
